Shipping & Returns
POST AND PACKING COSTS
We charge the actual charge of shipping to your home plus a small charge to cover packing and administration charges. Costs start from 84 pence in the UK , £3.40 in Europe and £3.90 worldwide. You can check your shipping cost at any point from your shopping cart by pressing the estimate shipping button found to the left below it.
We now ship worldwide. We normally use the UK Royal Mail service but reserve the right to use another shipping company and also to ask for signature on delivery to be provided.
We generally ship on Mondays to Saturdays every day but personal commitments and holidays will occasionally intervene. We post approximately 80% of Saturdays. Our Royal Mail postal service does not ship on Sundays or UK public holidays.
Orders are sent in plain envelopes and boxes without identifying logos.
Orders will be posted at the applicable Royal Mail rate plus 15 pence for packaging expenses. You should choose which rate from a drop down table. Please note that the Large Letter rate will be available for orders up to £20 sterling as we find that pads and accessories of that value can fit in a Large Letter. For example an order of £20 or under value and of a weight of 100g or under will cost 84 pence. From 27 January to 30th April 2014 second class shipping of £50 or over is free in the UK using discount code fifty on checkout. You can also use it against first class or other shipping with an order of £50 but you will pay the difference.
Rest of the World
Orders will be posted by airmail at the applicable Royal Mail rate plus 40 pence for packaging/administration expenses. For example up to 100 g can be shipped to Europe for £3.40 inc packaging charge (up to 2 weeks delivery) and to North America for £3.90 inc packaging expenses (up to 6 weeks delivery) You could fit 2 Meluna cups in this weight or one Lunette cup or Mooncup. If you want us to post by surface mail please advise in the drop down comments box when checking out and I will arrange this (if Royal Mail offers this service to your country) and refund any overpaid postage costs.
We regret that we can not supply Mooncups to addresses in Italy or the US.
For environmental reasons we have always been committed to use recycled packaging where possible but the volume of orders now means that we are more likely to use new packaging. Our new envelope packaging is 100% biodegradable and made from 35% recycled films. The boxes we use are cardboard and fully recyclable. If you wish us to send your order in new packaging please advise us in the comments box on your order.
Occasionally due to the variations in weight of packaging, a different postal rate to the charged one may be applied. You wont pay any extra if the applied one is more. If it is less the additional amount will be refunded on request if it is over £2.50
INSURANCE UK AND EC
Please contact us should your parcel fail to arrive and we willl try to help you. Parcels can take up to 2 weeks to arrive and even longer in times of strikes/industrial relations problems so please bear this in mind. Please note that exact replacement may not be possible as many of our products are limited edition/one offs.
INSURANCE REST OF THE WORLD
Royal Mail automatically provide insurance cover to a certain value under their carrier terms. Please note that we will not replace goods sent to you if they do not arrive unless they are covered by Royal Mail terms. This means that in practice you need to purchase International signed for Small Packet Extra Insurance cover or Airsure cover if available to your country.We will provide these as options on the drop down menu so please make sure you pay for them if you need the cover levels they offer. Please note that Royal Mail do not allow claims for lost mail until 15 days have elapsed since posting date so that we can not deal with refunds in respect of lost mail until after this. Airsure cover is available to 35 countries including many in Europe plus Australia, US, New Zealand,Singapore, Hong Kong and Canada. The difference between it and International Signed for is that it is slightly more expensive but it usually arrives one to two days faster and has better international tracking. My experience of International Signed for is that it only provides tracking in the UK. If you want us to use any other shipping service we are happy to discuss and arrange this with you at your own cost.
Due to the nature of sanitary protection products we regretfully can not provide a returns service for pads, cups or sponges. If you are not sure about purchasing a product contact us and we will try to help you. We will accept return of underwear and accessories. The customer must have taken proper care of these. In the case of underwear this means it must have been tried on only over other clothes, must not have been washed or worn and must have its packaging returned with it. In the case of accessories such as bags this means that they are unused and sent in the condition they were supplied in. If an item received is faulty, we will, of course, refund the cost of the item, including return postage costs. If wishing to return any item, please advise us first by email to email@example.com. For underwear and accessories being returned due to not being suitable we expect the customer to pay the costs of return shipping and wont refund unless we receive the item within 21 days of date of purchase.
We do not routinely issue paper invoices as we are trying to be as paperless a business as possible . However if you need a paper invoice we are happy to send one to you with your order - please request it in the comments box while ordering!